General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use the Jokabet platform. They explain the relationship between us and our users, set out account responsibilities, describe how deposits, withdrawals and promotions work, and explain how we handle disputes and changes to these terms. By registering and using Jokabet you agree to comply with the rules set out on this page.
Account responsibilities
Account holders must provide accurate personal information and keep account details secure. We require identity verification (KYC) before paying withdrawals or when prompted for security checks. You are responsible for all activity that occurs under your account and must not share login details. Multiple accounts for the same person, household, IP or device are not permitted and may be closed with balances voided.
Eligibility requirements
Only users who meet our eligibility rules may create accounts. You must be of legal gambling age in your jurisdiction and have the right to open an account. We reserve the right to refuse registration, require additional documentation, or restrict accounts where local law or our internal policies prohibit play. Jokabet operates under a Curaçao eGaming licence No. 8048/JAZ and a separate UK remote operating licence for the UK site.
Acceptable platform use
Users must not attempt to manipulate games, exploit promotions, or use automated software that interferes with normal service. Fraudulent activity, money laundering, and any behaviour intended to circumvent our rules will result in account suspension, forfeiture of funds, and notification to the appropriate authorities where required.
General bonus and promotion rules
Promotions are governed by specific terms displayed at the point of offer. Bonuses typically require a minimum deposit and are subject to wagering requirements and time limits; for example, common wagering levels referenced in our promotions are around 35x, though specific offers may vary. Game contribution rates, maximum bet limits while wagering, and cashout caps are set per promotion and are detailed in each offer's terms.
Deposits and withdrawals
We accept a range of payment methods depending on your region. Deposits are normally processed instantly; withdrawals may require KYC completion and additional review. Withdrawal limits and processing times are published in your account banking area and may vary by method and verification status. We may apply temporary holds for security reviews and large payout arrangements for very large wins.
Dispute resolution
If you have a dispute, please contact our support team so we can investigate. We aim to resolve most issues directly and promptly. Where a resolution cannot be reached immediately, we will explain the next steps and the evidence considered. Decisions regarding rule breaches, account closures, and bonus disputes are made in line with our terms and the supporting records we hold.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to users. Continued use of Jokabet after a change is posted constitutes acceptance of the revised terms. If you do not agree with an update, you should close your account and withdraw any available balance in accordance with the account closure procedure.