Player Privacy Policy

Welcome to Jokabet's Privacy Policy. This page explains what data we collect, how we use and store it, and the steps we take to protect your privacy. We aim to be clear about how your information is handled when you register, play, place bets, make payments, or interact with our site and support.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, contact information, and identity documents where verification is required. We also collect account credentials and settings you provide.

Technical data

We collect technical information needed to deliver our services, including IP address, device type, browser information, operating system, and log data about how you use the site or app. This helps us keep the service secure and performing well.

Transactional data

We record payments, deposits, withdrawals, bet history, game activity, and other transaction details needed to process your requests, manage your account, and comply with our operational obligations.

How we use your information

We use collected data to operate your account, process payments, verify identity, prevent fraud, and maintain security. Data is also used to provide customer support, manage disputes, and meet legal or regulatory obligations. With your consent we may send account-related messages and service updates. You can manage communication preferences in your account settings.

Data protection practices

We protect personal information using technical and organisational measures such as encryption, access controls, secure storage, and staff training. Access to personal data is limited to authorised personnel and service partners who need it to perform their duties. We maintain backups and monitor systems for unauthorised access.

Cookies and tracking technologies

We and our partners use cookies and similar technologies to remember preferences, analyse site usage, and support essential functions such as authentication and payment flows. You can manage cookie preferences through your browser or via the site cookie settings. Disabling certain cookies may affect how parts of the site work.

User rights

You have rights regarding your personal data, including the right to access, correct, object to processing, and request deletion where applicable. You may also withdraw consent for certain processing activities. To exercise your rights, use your account controls or contact our support team at [email protected]. We may request verification to confirm your identity before acting on requests.

Access, correction, and deletion of data

You can review and update many account details in your profile. If you request deletion we will process the request but may retain limited records where necessary for legal, tax, or fraud-prevention purposes. Aggregated or anonymised data may be retained for analytics and service improvement.

Information sharing and third parties

We share data with third parties that help deliver our services, such as payment processors, identity verification vendors, security and fraud-prevention services, and technical hosting providers. We also disclose information when required by law or to protect rights and safety. All partners are required to handle data in line with confidentiality and security standards.

Privacy policy updates

We may update this policy from time to time. When changes are made we will publish the revised policy on the site and, where appropriate, notify account holders. Please check this page periodically to stay informed about how we protect your privacy.