General Terms and Conditions
This page explains the rules governing use of our platform and the relationship between us and our users. It sets out the rights and responsibilities that apply when accessing services provided by Jokabet, and clarifies how accounts, payments, promotions, disputes, and changes to these terms are managed. The aim is to provide a clear legal framework for safe and fair play; users should read these terms carefully before registering, depositing, or placing any wagers. Continued use of the platform constitutes acceptance of these terms and any updates we publish.
Account Responsibilities
Account holders must supply accurate and complete information during registration and keep details updated. Verification of identity and address may be requested to comply with anti-money laundering and fraud prevention obligations, and we may restrict access until satisfactory documents are received. Only one account per person is permitted; multiple accounts may be closed and funds withheld if abuse is suspected. Passwords and login credentials must be kept secure, and any unauthorized access should be reported to us immediately.
Registration and Verification
Registration requires personal details that must reflect the true identity of the user. We carry out verification checks and reserve the right to request additional documentation. Failure to provide required documents within a reasonable timeframe may result in account suspension and denial of withdrawals.
Account Security
Users are responsible for safeguarding their account credentials. Sharing accounts or allowing third-party access is prohibited, and we are not liable for losses arising from compromised accounts where reasonable care was not taken.
Eligibility Requirements
Access to our services is restricted to individuals who meet legal age and jurisdictional requirements. Users must not be located in territories where our services are prohibited. Self-excluded or suspended individuals are not permitted to register or use the platform. We may perform checks to confirm eligibility and deny or terminate service where lawful or policy restrictions apply.
Acceptable Use of the Service
Services must be used in good faith and in compliance with applicable law and these terms. Fraudulent behavior, collusion, automated betting, and any attempt to manipulate outcomes or exploit vulnerabilities are strictly prohibited. Abusive conduct towards staff or other users, and misuse of bonus features or promotional mechanics, may result in account restrictions and retention of funds.
Bonus and Promotion Rules
Promotional offers are subject to specific terms that form part of these conditions. General principles include eligibility criteria, minimum deposit requirements, wagering requirements, game contribution rules, time limits for playthrough, and maximum bet limits while a bonus is active. We reserve the right to amend or withdraw promotions and to refuse or reclaim bonuses suspected of being obtained improperly.
Deposits and Withdrawals
Accepted payment methods and limits are detailed in the cashier. Deposits are typically credited immediately, while withdrawals are processed after verification and according to anti-money laundering procedures. We may apply limits on withdrawal amounts and require that funds be returned to the original payment method where practicable. Reasonable processing times apply, and very large wins may be paid in instalments where necessary to meet regulatory or operational requirements.
Dispute Handling
Concerns should be raised with our support team in writing so that we can investigate and respond. We aim to resolve disputes promptly and fairly; if an issue cannot be resolved directly, users may be referred to an independent dispute resolution process where available under applicable regulation. Evidence and records held by us will be used to determine outcomes.
Updates to the Terms
These terms may be updated from time to time to reflect legal, regulatory, or operational changes. Notice of material changes will be provided by posting updated terms on the platform or by other reasonable communication. Continued use after publication of changes constitutes acceptance of the revised terms, and users should review them periodically.